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Status Future consideration
Workspace Rational Other
Categories Synergy
Created by Guest
Created on Jan 6, 2014

Synergy should have option to display a "non-working" Change Integration if Started when no Change Licenses are available

We occassionally run out of licenses or there are times when a Change port goes down. When this happens and a user attempts to log into Synergy, none of the Change integration shows up and there are no errors or warnings to the user that there was even a problem. Now I realize some companies do not use Change so this enhancement will have to done with a configuration file change. What we'd like to see is that the Change integration is available "but not working" if the port is down or there are no licenses available. If you want to have this feature then you turn on the configuration file entry, if you don't want it then you leave the configuration file in the default state. The ultimate solution would be to have the integration available to the user if/when licenses or the port comes back online (with error messages displayed if/when the user tries to access something). Otherwise, an error/warning would be okay with some kind of reminder that if they want to use the Change integration to log back in when it is available.

Use Case
User starts up a Synergy client session and doesn't get any of the Change integration windows (start Change, Change Requests Pane, Task to Change Request tab, etc). There are no errors or warnings that Change wasn't available. The user doesn't usually notice the missing functionality until long after they logged in.
RFE ID 43340
RFE URL
RFE Product Rational Synergy
Idea Priority High
  • Guest
    Sep 24, 2015

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - WebSphere
    Product family - Application Platform
    Product - Synergy

    For recording keeping, the previous attributes were:
    Brand - Rational
    Product family - Product & application lifecycle management
    Product - Synergy

  • Guest
    Jan 21, 2014

    This feature is in our two-year plan.