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We currently have production and project defects (work items) coming into UCR via RTC integration. We have an issue in the case of a defect changing Application Change Type from a Project to a Production defect in RTC, it shows up as duplicate in UCR. It does not delete the Project one and adds the Production one, therefore showing it twice. This is causing confusion as well as extraneous data in UCR. The other scenario is if a defect or change is pulled out of a release (target release becomes unassigned in RTC), it is not removed from UCR. This is also causing confusion. The data in UCR should reflect what is actually in RTC. This problem will be severely compounded when we start integrating all of our story cards from RTC to UCR.
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