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The environment of the customer where the problem occurred is as follows.
impacted CQ version: v9.1.0.4
impacted MS Office version: MS office 2016(32bit) on Windows 7/Windows 10
silent install with predefined setup with IBM Installation Manager
support ticket : https://www.ibm.com/mysupport/s/case/5003p00002qqkatAAA/jp-cccq%E3%82%AF%E3%83%A9%E3%82%A4%E3%82%A2%E3%83%B3%E3%83%88%E3%81%AE%E3%83%90%E3%83%BC%E3%82%B8%E3%83%A7%E3%83%B3%E3%82%A2%E3%83%83%E3%83%97%E5%BE%8Coffice%E8%B5%B7%E5%8B%95%E6%99%82%E3%81%AB%E6%AF%8E%E5%9B%9Ems-office-%E3%81%AE%E6%A7%8B%E6%88%90%E3%81%8C%E5%AE%9F%E8%A1%8C%E3%81%95%E3%82%8C%E3%81%BE%E3%81%99-ms-access-database-engine-in-cq-9104-causes-problem-in-ms-office
Regards,
Please could you open a support ticket as we identified this as an Defect.
Thank You for your input. Could you please be so kind and provide more information for us to understand it better.
could you please provide some further information:
ClearQuest version
MS Office version
how installation was done (silent install with predefined setup, manual)
did you create a support ticket for this issue?