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Status Future consideration
Categories ClearQuest
Created by Guest
Created on Dec 17, 2020

ClearQuest install should check for existence of dependent libraries and error or warn if they're not present

Our ClearQuest prerequisites mention this requirement, but the ClearQuest install is allowed to complete (without any error or warning), even when these dependent libraries are not present. This yields errors when running the product after the "successful" install, add_dbset threw errors in this case.

Use Case
User installs ClearQuest and doesn't receive an error. User tries to run the add_dbset command and receives this error: # cqreg add_dbset –v Oracle –s .server_name. -d .service_name. -u .username. -p .password. -co "Service_Name=[SID]; PORT=2484; LOB_TYPE=CLOB" --- Default version is 9.0.0 --- Add database set 9.0.0 *** Exception: CRMMD1284E Unable to logon to the ORACLE database “.service_name.”. ... The vendor error message was: ... ... CRMDB0000E SQLDriverConnect: RETCODE=-1, State=08001, Native Error=-4 ... [IBM Rational DataDirect][ODBC Oracle Wire Protocol Driver][Oracle] Connection Dead. This may have occurred because the server requires Oracle Advanced Security. To enable the driver to use OAS, please use the DataIntegrityLevel and/or EncryptionLevel connect options. ::: [cqreg has finished with errors] We investigated and found: [unixODBC][Driver Manager]Can't open lib '/opt/ibm/RationalSDLC/clearquest/linux_x86/odbc/oracle/libsqora.so.12.1' : file not found The file is there, but the ldd command run against it produces: #‌ ldd /opt/ibm/RationalSDLC/clearquest/linux_x86/odbc/oracle/libsqora.so.12.1 linux-gate.so.1 => (0xf7793000) libdl.so.2 => /lib/libdl.so.2 (0xf76e9000) libm.so.6 => /lib/libm.so.6 (0xf76a7000) libpthread.so.0 => /lib/libpthread.so.0 (0xf768c000) libnsl.so.1 => /lib/libnsl.so.1 (0xf7671000) librt.so.1 => /lib/librt.so.1 (0xf7667000) libaio.so.1 => not found libresolv.so.2 => /lib/libresolv.so.2 (0xf764e000) libclntsh.so.12.1 => not found libclntshcore.so.12.1 => not found libodbcinst.so.2 => not found libc.so.6 => /lib/libc.so.6 (0xf7482000) /lib/ld-linux.so.2 (0xf7794000) The fix was to implement the missing prerequisite libraries, per this tech note. I'd just like the installer to tell the user that they're required. Prerequisites and changes for using Rational ClearQuest v9.0.2 and later https://www.ibm.com/support/knowledgecenter/SSSH5A_9.0.2/com.ibm.rational.clearquest.install_upgrade.doc/topics/c_platforms_902.htm
RFE ID 147501
RFE URL
RFE Product Rational ClearQuest
Idea Priority Low
  • Guest
    Jan 11, 2021

    A preliminary evaluation of this request indicates that it is consistent with our business strategy. Further evaluation of this RFE is underway.