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Status Future consideration
Categories Asset Manager
Created by Guest
Created on May 18, 2015

RAM: Provide a mechanism to clear queued emails (so that users are not spammed once an SMTP server is connected)

My client, British Telecommunications is currently piloting IBM Rational Asset Manager to manage over 40,000 interfaces within their organization.

As part of the pilot they are bulk uploading 200,000 assets into RAM (including approvers etc). At the time they did not have an SMTP server available. Once they connected RAM to the SMTP server 1000's of emails were sent out to the client. Some clients thought that they were being attacked in a denial of service attack. I have also seen this issue at antother client site.

The client would like an enhancement to RAM so that they can select a button (or similar, perhaps on the configuration page) called "Clear Queued Emails".

This button would then clear any emails due to be sent out, so that when the SMTP server was reconnected, RAM would not send out 1000's of emails.

Idea priority Urgent
RFE ID 71252
RFE Product Rational Asset Manager
  • Guest
    Sep 24, 2015

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - WebSphere
    Product family - Application Platform
    Product - Asset Manager

    For recording keeping, the previous attributes were:
    Brand - Rational
    Product family - Portfolio, product & project management
    Product - Asset Manager

  • Guest
    Jun 15, 2015


    I'm the client for this RFE and would like to stress that this is a showstopper to implementation.

    We are loading 24,000 assets into RAM.
    After the initial load when assets are created we need specific user groups to subscribe to creation events.
    When those subscriptions are created (after the initial load) those users receive notifications for all the assets that were created in the initial load. To them it looks like a massive spam attack. So we cant go live till we can control the emails to ensure all the history is not sent - or at least to limit the notification history to a few days.



  • Guest
    Jun 15, 2015


    Yes I believe the client has tried this. Apparently the emails to be sent were cached, so if the setting wasnt changed prior to uploading 1000s of assets, then they have no way of clearing it. They didnt have an SMTP server connected for quite a while while they were uploading, deleting and reuploading...hence the large number of emails being sent as soon as the SMTP server is reconnected.

    They have disabled email notification until a solution is found.


  • Guest
    Jun 12, 2015

    This request lacks sufficient information for us to evaluate it. It might not be considered further until it has been revised and clarified.
    Under notification settings, you can disable the email notification for assets creation. This could ignore the assets uloading email. Have you tried this?