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Status Future consideration
Workspace UrbanCode
Categories Velocity
Created by Guest
Created on Feb 3, 2021

UCV Proxy support for Service Now tasks in Deployment plans

The RFE is about UCV - ServiceNow integration (from Velocity Deployment plans, NOT import in Value stream).
When creating Service Now tasks in UCV deployment plans:
we need to set a proxy to allow connection to the Service Now instance in Cloud. We need it for Create CR and Update CR tasks.
During task creation, UCV allows to indicate only Service Now instance, User and password.

Use Case
During a customer PoC I installed Velocity on RHOCP; In deployment plans we need to create a CR in customer's Service Now instance to indicate that a release started, then we need to update the CR at release completion. We created a "ServiceNow create change request" in a deployment plan related to a pipeline, but it's not working; we get a generic error in Velocity and we don't see any activity in ServiceNow. We verified that the communication from RHOCP cluster on premises to the ServiceNow cloud instance needs to set a proxy (without authentication), but it is not possible in the UCV task configuration. We would need a proxy address field in the "Connection settings" area of the task configuration, in addition to ServiceNow instance, user and password. See attached error and task configuration images.
RFE ID 148336
RFE Product UrbanCode Velocity
Idea Priority High
  • Guest
    Apr 5, 2021

    Although the theme of this request is consistent with our business strategy, it is not committed to the release that is currently under development.

  • Guest
    Feb 3, 2021

    Attachment (Description)

  • Guest
    Feb 3, 2021

    Attachment (Description)

  • Guest
    Feb 3, 2021

    Attachment (Description)

  • Guest
    Feb 3, 2021

    Attachment (Description)