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Status Future consideration
Categories ClearQuest
Created by Guest
Created on Feb 1, 2021

Crystal Reports and "Print Record" button functionality in ClearQuest 9.1.0 64-bit client

As a follow up to case number TS004629636, we would like to submit the following Request for Enhancement.

Our organization primarily uses the native 'ClearQuest for Windows' client. We use the "CrystalReportsRuntimeForRational.msi" and the 32-bit version of ClearQuest (including the most recent version 9.0.2.3) works fine with this.

We discovered that the ClearQuest 9.1.0 64-bit client does not support Crystal Reports. The problem we are encountering is we are unable to run our data push reports designed via Crystal Reports and the "Print Record" button functionality (linked to the Report Formats designed via Crystal Reports).

We would like for you add this functionality back in future 64-bit releases of ClearQuest.

Also, when we install the ClearQuest 9.1.0 server components, we no longer see "Report Server for Crystal Reports" as an option as this is no longer supported. This would allow our reports to be run via the Web client (CRInvoker).

We would ideally like both of these to be included in future ClearQuest releases, but at the very least the reporting in the native Windows client. Thank you for your consideration.

Use Case
A Change Manager user would log in using the ClearQuest native Windows client, navigate to their team's Public Queries folder and run the report named 'JCCB Changes for Today'. This would generate a Crystal based report of all the production changes scheduled for today. The user may then choose to export that report to PDF and distribute to other managers and leads.
RFE ID 148292
RFE URL
RFE Product Rational ClearQuest
Idea Priority High
  • Guest
    Feb 22, 2021

    A preliminary evaluation of this request indicates that it is consistent with our business strategy. Further evaluation of this RFE is underway.